Cabin Crew members’ main focus is not limited to hospitality or customer service only. Cabin Crew members also play an important role in managing safety, which can contribute to the prevention of accidents.
Hence, the ability to manage Cabin Crew efficiently is an important element of customer satisfaction as well as passenger safety.
We believe in “Employees come first” concept. When you take care of your employees, they will take care of your clients. Therefore, to ensure service excellency and passengers safety, Cabin Crew Management should be done in a well-organized and efficient manner.
Crew pairing is one of the primary processes in Flight Management & Crew scheduling, it is also the primary cost-determining phase in an airline. At ESFS, we have found the perfect balance to deliver the optimized and balanced schedule while considering crew legality & availability.
Just because the crew roster complies with the company’s legality policy, does not necessary mean it is efficient for the optimal performance of the Cabin Crew, thus, we analyze different factors, such as shifts, jet lags, day night patterns etc. to identify and avoid possible fatigue scenarios.
Also, an efficient scheduling is about planning for irregular operations and challenges in case of cancellations, unplanned issues, crew shortage, etc. in this case crew management will play a big role in making the most efficient decisions to close the gap. At ESFS, we can achieve the best Crew Stand by Planning to maintain optimal operational cost and increase crew satisfaction.
To ensure Cabin Crew competency and proficiency, we track and schedule all the necessary cabin trainings, such as Cabin Familiarization, Hospitality Training, First Aid, Crew Resource Management (CRM), etc. as well as medical checks in a punctual manner.